714-632-1012

Warranty Overview

MedSurface products are developed to meet high quality standards to ensure years of dependable operation.

We extend a warranty on our products that is unmatched in the industry. It is summarized below and the complete warranty is in this same section of the website. 

MedSurface products are guaranteed to be free of defects in material and workmanship under normal use and service.

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life

Lifetime Warranty

LIFETIME WARRANTY on steel structures and welds

3-year-3

Three-Year Warranty

THREE-YEAR WARRANTY on electric-actuators, foot controls, control units, bearings, wheels, gas springs, shafts, cables, and all other components not mentioned elsewhere in this warranty.

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Shipping

Shipping-damage must be reported to the transportation company upon delivery AND to MedSurface within two (2) days of delivery by E-mail at warranty@medsurface.com

Or telephone: 714-632-1012.

Proper Use

Defects caused by improper use are excluded from the warranty. Proper use means operation of the product under the conditions described in the user manual or other product documentation.

Limited Warranty

The limited warranty does not cover:

Products not manufactured by MedSurface;

Products that have been altered without the express written consent of MedSurface;

Products purchased other than directly from an authorized MedSurface dealer.

Obligations

MedSurface obligations are limited to the repair or, at its discretion, replacement of the product or the defective part.

Reporting A Warranty

Our staff will help to diagnose defects and malfunctions and are often capable of resolving issues over the phone.

Contact Us

Please have the following information ready before calling about a warranty issue:

Your name, company name & Phone number;

The model & serial number of the product;

A brief description of the problem. Photographs are very helpful.

Address

1189 N. Tustin Avenue
Anaheim, CA 92807

Phone

714-632-1012