MedSurface products are developed to meet high quality standards to ensure years of dependable operation.
We extend a warranty on our products that is unmatched in the industry. It is summarized below and the complete warranty is in this same section of the website.
MedSurface products are guaranteed to be free of defects in material and workmanship under normal use and service.
LIFETIME WARRANTY on steel structures and welds
THREE-YEAR WARRANTY on electric-actuators, foot controls, control units, bearings, wheels, gas springs, shafts, cables, and all other components not mentioned elsewhere in this warranty.
Defects caused by improper use are excluded from the warranty. Proper use means operation of the product under the conditions described in the user manual or other product documentation.
The limited warranty does not cover:
Products not manufactured by MedSurface;
Products that have been altered without the express written consent of MedSurface;
Products purchased other than directly from an authorized MedSurface dealer.
MedSurface obligations are limited to the repair or, at its discretion, replacement of the product or the defective part.
Reporting A Warranty
Our staff will help to diagnose defects and malfunctions and are often capable of resolving issues over the phone.
Please have the following information ready before calling about a warranty issue:
Your name, company name & Phone number;
The model & serial number of the product;
A brief description of the problem. Photographs are very helpful.