Thank you for purchasing this quality product from MFG Direct. Our products are developed to meet high standards in both quality and technology. To ensure continuing quality, we grant you, the final customer, warranty on our products in accordance with the following conditions. These conditions are applicable only to treatment tables and equipment, manufactured by MFG Direct.
MFG Direct products are guaranteed free from defects in material and workmanship under normal use and service for the following periods and in the following respects.
TEN YEAR WARRANTY – Steel structures and welds
THREE YEAR WARRANTY – Electric actuators, foot controls, control units, bearings, wheels, gas springs, shafts, cables, and all other components not mentioned elsewhere in this warranty.
Any transportation damages must be reported to the transportation company and to MFG Direct or your local distributor within two (2) days of delivery.
Defects caused by improper use are excluded from the warranty. Proper use means operation of the product under the conditions described in the user manual or other product documentation.
This limited warranty DOES NOT cover, and no warranty is given, with respect to the following:
When genuine MFG Direct parts are installed in a MFG Direct product under warranty, the warranty is not extended – only the remaining warranty period of the device being repaired applies.
Proceeding in a warranty case
In the case of a warranty claim please begin by contacting your local MFG Direct dealer. Our staff will help to diagnose defects and malfunctions and are often capable of eliminating the malfunction over the phone.
In the event that warranty service is required, you should return the product to the dealer from which it was purchased, or directly to the MFG direct factory. The customer is responsible for arranging the dispatch and insurance of the product, and the costs of transport and insurance shall be borne by the customer. MFG Direct shall assume the cost of the materials/spare parts as required, as well as the standard return transportation to the sender.
The guarantee will become void under the following circumstances:
1189 N. Tustin Avenue Anaheim, CA 92807
E-mail: email@example.com www.medsurface.com
Note: Use the word “warranty” in the subject line when contacting MFG Direct via email.